Shipping
Not local? Not a problem! MLJ ships worldwide. As your order is custom made, MLJ will advise you of the timeline for production and delivery.
Delivery
We ship your parcel via Fedex. Your package will have a tracking number that will be sent to you by email or text as soon as your order is on its way. A signature will be required upon delivery. Please be sure you are available to receive the package or it will go to the nearest warehouse for pick up.
For international orders the recipient is the ‘importer of record’. This means you will be responsible for all related duties, taxes and brokerage fees. Fees are determined by the recipient’s destination country and the retail value of your invoice. These fees are beyond our control. It is advised that you contact your local customs office for more information. Modern Love Jewellery is not responsible for any of these additional fees that may occur.
Cancellations
Custom Orders
Custom orders cannot be cancelled. Once MLJ has received a deposit on custom work it is considered approved and proceeds to completion.
A partial refund may be considered dependent on the stage of production and circumstances.
Consultations
MLJ is pleased to offer complimentary consultations by phone or zoom. Detailed discussions of custom work, gemstone reviews and showroom visits are all made by scheduled appointment. We value your time just as much as we do our other clients’, as well as our own. While there is no fee for booking a time to meet with us virtually for an initial conversation, MLJ policy requires a deposit to reserve an in person appointment. If you fail to show, or do not give sufficient advance notice of cancellation/rescheduling your deposit will be kept for gemstone aquisition and preprations made in advance of your appointment. Of course, if you proceed with your custom MLJ project this deposit is applied towards the cost of creating your piece. We understand that ‘life’ happens. When possible we kindly ask for 24 hours’ notice.
If you have any questions or concerns, please call us 905-318-0854 or send us an email.